How can we help?
Found a bug, lost your progress or have an idea? We read every message and usually reply within 2 working days.
Block Chroma help
Levels, progress, power-ups, reminders and bugs.
Word Search help
Levels, hints, coins, the Daily Puzzle, reminders and bugs.
Glowtide help
Levels, boosters, sea glass, air, reminders and bugs.
Sudoku help
Puzzles, hints, the daily challenge, backups, reminders and bugs.
Arrows help
Levels, hearts, hints, the Daily Puzzle, challenge codes, reminders and bugs.
Business & press
support@kelistudio.in
Send us a message
We read everything and usually reply within 2 working days. Prefer email? Write to support@kelistudio.in.
Quick answers
What should I include when reporting a bug?
Tell us the game, your phone model, your Android or iOS version, and what happened just before the problem. A screenshot or screen recording helps a lot.
LudoRush: I changed phones. How do I get my progress back?
If you signed in with Google, sign in with the same Google account on the new phone and everything will come back. Guest progress is tied to the old phone, so email us your old friend code and we'll try to help.
Block Chroma: can I move my progress to a new phone?
Block Chroma saves progress only on your phone and has no cloud saves, so progress can't be moved. Your phone's own backup (Google or iCloud) may restore it when you set up a new device.
How do I turn off personalised ads?
In either game, open Settings › Ad privacy where it's available. You can also reset your advertising ID on Android (Settings › Privacy › Ads) or turn off tracking on iOS (Settings › Privacy & Security › Tracking).
Someone was abusive in an online game. What can I do?
In LudoRush, tap the player's avatar and choose Report or Block. We review reports and may restrict accounts that break our Terms.
Can I win real money in your games?
No. Coins and items are virtual, have no cash value, and can't be withdrawn or exchanged.
Delete your account and data
LudoRush
To delete your LudoRush account and its data (profile, coins, items, friends, match history and push token):
- In the app: go to Settings › Account › Delete account, if it's available in your version, or
- By email: send a message to support@kelistudio.in with the subject "LudoRush account deletion request". Include your player name and friend code, and send it from the Google account's email if you signed in with Google.
We'll confirm your request and delete the account within 30 days. Match records we need to prevent cheating and abuse may be kept in anonymised form, without anything that identifies you. Deleting an account is permanent: coins and items can't be restored.
Block Chroma
Block Chroma doesn't send your data to us, so there's nothing on our side to delete. To remove everything from your phone, go to Settings › Reset all progress in the game, or uninstall the app.
Advertising data
Google AdMob processes ad data under Google's own policies. Resetting or deleting your advertising ID in your phone settings disconnects previously collected ad data from your device. More details are in our Privacy Policy.